What is hosted telephony?


Hosted Telephony, also known as Cloud Telephony, is where organisations access business telephony as a service. In essence, the capabilities of a traditional PBX are delivered as a service from the cloud; providing comprehensive telephony functionality directly to each extension, regardless of location.

This flexible solution enables organisations to scale effortlessly and add functionality on a simple pay-as-you-use basis; including Advanced Hosted Telephony, Collaboration, Mobile Integration and Contact Centre capabilities.

Hosted Telephony is transforming the way companies communicate. Regardless of your company size or the physical location of your employees, you are able to deliver feature-rich business communications to every employee, from the cloud.


Reduced Costs

With our Hosted Telephony there is no up-front capital investment required. We can tailor a solution for you to provide inclusive minutes and thereby reduce your telecoms spend substantially. Calls between offices or employees working at home are included as 'On-net' calls and aren't charged for. Calls to local, national and UK mobile destinations are included within your service fees.

Increased Agility

Perhaps the most significant advantage of Hosted VoIP is it's scalability. Flex your usage up and down in response to demand or any season fluctuations. Scale rapidly without committing to long contracts. Deploy satellite workers and seamlessly transition between different locations and offices. Take calls on the move, anywhere around the world.

Advanced Features

Take advantage of enterprise level telephony features such as Auto Attendant, Receptionist Console, Call Centre and Call Recording. Improve the efficiency of your workforce through Presence, Click-to-Dial and Contact Database Integration. Take total control of your services using our sophisticated online management portal.

Assured Reliability

Use your own, or take a business grade broadband or fibre connection from Fractal Telecom for an assured telephony experience which does not touch the public Internet. Set up cloud-based call divert rules in advance – or in real time - to capture all of your incoming calls in the event that your office experiences any local network problems. Our carriers platform offers 99.999% availability.

Future Proof Technology

Our carrier's deployment with key technology partners such as Broadsoft, Cisco, Juniper and Oracle ensure that the platform adheres to the latest versions and industry standards. The roadmap for change and upgrade is constantly changing but allows everyone to benefit automatically from the latest features and developments.

You are freed from the operational and financial burden of maintaining your own equipment and software.

Call Recording

With Hosted Telephony there is no need for expensive on-premise call recording, this capability is embedded within the network cloud and can be switched on for particular lines or particular users.

  • User-defined recording for inbound or outbound, external and internal calls
  • Recordings are retained for 6 months as standard (with the option to extend)
  • Simple storage, search, download and playback of calls
  • Fully FSA compliant

Transform your business communications

A massive array of standard features.

  • DDI Telephone Number
  • Standard Call Control (hold, transfer, etc)
  • Call forwarding
  • Call filtering
  • Do Not Disturb (DND)
  • Web management
  • Conference Bridge for upto 50 parties
  • Voicemail (to email)
  • Call Encryption
  • Hot Desking
  • Auto Attendant/IVR
  • Hunt Groups
  • Call Queueing

Need more information?

Contact us for a no oligation consultation to determine your requirements. We are happy to explain your options and help you achieve your objectives. Whilst we have always promoted a 'no minimum term contract' we have arrangements with the carrier to provide the equipment without charge. If you decide to stay with us for 36 months and we will provide your telephone handsets at no extra charge, and thereby reducing your investment costs, we will even throw in a generous monthly UK call allowance to local, national and mobile calls as inclusive minutes.

Inclusive UK mobile call minutes cover the following mobile networks:EE; Vodafone; Telefonica; Hutchinson 3G UK; Orange

Contract Terms:

  • Minimum contract term of 36 months. Minimum monthly charge applies and is equal to the number of ordered seats multiplied by license/extension/month.
  • Cancellation fees apply and are equal to the number of ordered extensions multiplied by license cost/extension/month multiplied by remaining months of the 36 month term for this Contract.
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Why Choose Hosted VoIP?

Unlimited Extensions

The system is so flexible you govern the maximum number of extensions you need.

HD Voice Quality

High quality codecs ensure the best level of audio connection.

Auto Attendant

Give your customers the chance to route through to the relevant department.

Professional Voicemail

Use your own recording or upload a professional voiceover to promote your company.

Flexible Forwarding

Let your customers call you, but when you're out let the system 'follow you'.

Dial-By-Name Directory

An on-line portal allows you to take control of the numbers you need to dial the most.

Prices from


ex VAT

We offer a wide choice of telephone handsets to support the cloud based service.

  • Polycom VVX
  • Cisco SPA
  • Aastra
  • Polycom Soundstation
  • Siphone for Mobile
  • Siemens Gigaset DECT
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