Features
Used with one or more CallPlan features, non-geographic numbers can provide various call routing solutions, offering improved call completion in particular situations. For example:
- simple translation - the 08xx number is simply translated into another number to which we re-direct calls.
- out-of-hours redirection - TimePlan and DayPlan can be used to direct out-of-hours calls to a different answering location
- geographically based service - ZonePlan can be used to direct calls to an answering location relevant to the caller's location, e.g. their local outlet. When combined with DivertPlan, the caller may be redirected to a central office if their first choice is busy
- disaster recovery - in the case of an emergency at your main site, a reserve CallPlan enables you to divert calls to an alternative location
- secure access - safeguard access to your systems by routing only certain users through to your systems
Advantages
Use of one or a suite of these features combined will allow you to use your resources more effectively and enable your organisation to operate more flexibly without impacting customers or your customer service.
Fractal Telecom non-geographic numbers can help you achieve a number of business objectives:
- improve customer service - provide a range of services for your callers, such as a free helpline on which customers can call trained staff for product information; or a premium rate helpline on which they can get technical support
- increase the addressable geographic market - advertise an AreaCall number (or an International FreeCall or Universal FreeCall number abroad), to offer services to new regions without the cost of setting up premises in the area
- collect marketing information - use your callers' greater willingness to talk at length during a free call
- increase order size - cross-train telephone staff to advise customers on other related products
If you choose to use Fractal Telecom non-geographic numbers in conjunction with a single or virtual call centre, can enable you to:
- centralise operations - using a non-geographic number with a generic prefix willenable you to direct calls from all locations to a single location
- reduce cost per sale - call centre agents can qualify prospects before you assign more costly sales resources to them
Benefits
Managing your operations
- Reduce your telephony costs by providing the customer with a number where they pay some or all of the call charge, or you receive an outpayment.
- Ensure that your company is covered in the case of an emergency at your site, by setting up a Reserve CallPlan.
- The simple pricing structure makes it easy to forecast and analyse costs.
- If you use a Universal FreeCall number for customers abroad, you don't have to reprint literature each time you add service in a new country, and you don'thave to worry about a country changing their numbering schemes.
Maximising your resources
You can use a single set of non-geographic numbers to direct calls to geographically dispersed teams.
- CallPlans enable you to flexibly route calls coming in to your geographic numbers.
- If your call routing requirements change, we can quickly implement changes.
- If you're using one of our non-geographic numbers in conjunction with call centres, you have the flexibility to include more agents by simply updating your CallPlans.
- It's easy to expand your company's reach without the expense of setting up new premises. You can hide your company's location using a non-geographic number with a standard prefix, or you can advertise a presence in an area where you don't have premises using an AreaCall number.
Improving call handling
Enable customers to reach the best person or team to help them, first time, and consequently reduce the average call duration and cost to you.
- You can have a single, memorable number which callers associate with you,regardless of their location.
- International FreeCall or Universal FreeCall enables you to treat callers from abroad in the same way as people in the UK - enabling them to call you at no cost to themselves.
Need further information?
Sometimes it helps to discuss the issue in person - why not contact us to discuss your requirements in more detail. Please click here to arrange an initial meeting or to request a call.