Privacy Policy

At a glance

Privacy Policy

**This notice sets out the basis which Fractal Telecom will process personally identifying information (‘Personal Data’) that we collect and receive from and about (1) users of our web site and www.fractaltelecom.co.uk (‘Sites’) and (2) users of our telecommunications products and services (‘Services’).**

Fractal Telecom’s general commitments to privacy are such that:

  • We will only collect, keep, use and share data for the legitimate business purposes that are explained below, or if we are legally obliged to do so.
  • We will be as clear and as transparent as we can with you regarding what data we collect and how it will be processed.
  • For as long as we hold your data, we will take appropriate measures to secure it, and will provide you with the means to keep it up to date.

Fractal Telecom reserves the right to make changes to this notice, as required to by law, or as may be necessary to accommodate changes to Fractal Telecom’s future business practices.

 

OUR CUSTOMERS

Data Collection

We collect the following data from or about you as a visitor of our site which may include Personal Data:

  • Data collected directly from your business through the service ordering process, including: a contact name, a contact telephone number, a contact email address, a postal address, and bank details for Direct Debit payment purposes.
  • Data collected directly from your business for the purpose of setup, delivery and configuration of Services, including: site contact name, site contact telephone number, site contact email address, site postal address, telephone subscriber number, telephone subscriber name, telephone subscriber email address, and telephone Subscriber alternative number.
  • Data received directly from your business and/or your customers through your use of our Site. The data transmitted from your browser includes: your IP address, the date and time of the visit, the duration of each visit, the pages accessed, the HTTP access code returned, the type, version and default language of your browser, and your device operating system type and version.

We may use the information you provide only for the following purposes:

 

Data Uses

We use the data collected from your business to:

  • Deliver, support and maintain the Services that you have ordered.
  • Bill you for the Services that you have ordered.
  • Contact you with important updates concerning the status, features, and ongoing development of your active Services.
  • Contact you with product, marketing and other informational messages which you have requested or agreed to receive from us (e.g. via our email Newsletter). Contact you with surveys or feedback requests.
  • To analyse the purchase history of our customers, and the way our customers use our Services and our Site.
  • Notify you of any changes to this Privacy Policy.

We may use the information you provide only for the following purposes:

 

Your Rights

We use the data collected from your business to:

  • While your organisation remains a customer of Fractal Telecom we will continue to hold and process the data stated above.
  • You may (use your access to Fractal Telecom’s Site) at any time (to) update the contact information and telephone user information associated with your organisation by emailing support@fractaltelecom.co.uk. To change your organisation’s billing details please contact billing@fractaltelecom.co.uk
  • We will seek your agreement to send you non-essential product, marketing and other informational messages, and will record your opt-in to receive these messages.
  • At any time you may choose to revoke your opt-in by following the advice provided in the last message received, or by emailing privacy@fractaltelecom.co.uk.
  • As an individual, you may query what information Fractal Telecom holds on you, and may request for this information to be deleted by emailing privacy@fractaltelecom.co.uk.
 

We may use the information you provide only for the following purposes:

WEBSITE VISITORS

Data Collection

We collect the following data from or about you as a visitor to our Site, which may include Personal Data:

  • The data transmitted from your browser includes: your IP address, the date and time of the visit, the duration of each visit, the pages accessed, the HTTP access code returned, the type, version and default language of your browser, and your device operating system type and version.

Data Uses

We use the data collected from you to:

  • The data transmitted from your browser includes: your IP address, the date and time of the visit, the duration of each visit, the pages accessed, the HTTP access code returned, the type, version and default language of your browser, and your device operating system type and version.

Your Rights

We collect the following data from or about you as a visitor to our Site, which may include Personal Data:

  • The data transmitted from your browser includes: your IP address, the date and time of the visit, the duration of each visit, the pages accessed, the HTTP access code returned, the type, version and default language of your browser, and your device operating system type and version.

 

COOKIES

We don’t use cookies.

Cookies are small text files which are transferred to your browser by the Site to identify data traffic patterns, personalise contents and support security. These cookies do not provide any information which might disclose the identity of a specific person but they may potentially identify your computer, your browser and your internet settings. You may change the storing of cookies in your browser settings at any time by selecting the function “accept no cookies”. However, disabling essential cookies may result in you no longer be able to properly use the entire functionality of the Site.

 

DATA SHARING

Fractal Telecom will not sell your information. We will also not share your information with any third party, except as stated in this Privacy Notice, or as required to operate our Sites, supply you with Services, to administer your account, or otherwise as required to or permitted by law.

 

DATA PROCESSORS

We use third party data processors to collect, export, process and store data on our behalf, which may include Personal Data. The processors we are currently using include:

For supply of Services:

  • Inclarity Communications, https://www.inclarity.co.uk/company/privacy-policy/
  • Chess Telecom, https://chessict.co.uk/media/3272/chess-ict-privacy-policy.pdf
  • Windsor Telecom, https://www.windsor-telecom.co.uk/privacy-policy/
  • Vodafone, https://www.vodafone.co.uk/privacy
  • O2, https://www.o2.co.uk/termsandconditions/privacy-policy
  • Interroute / Easynet, https://www.interoute.com/privacy-policy

For payment processing:

  • Royal Bank of Scotland, https://www.rbs.com/rbs/cc-check.html
  • Equiom, https://www.equiomgroup.com/en/privacy-policy/

For website hosting

  • Claranet, https://www.claranet.co.uk/sites/all/assets/uk/Privacy%20Policy%202017%20UK%20CE%20Clean%2019%202%202018.pdf