Telephone:0116 208 0430

Privacy Policy

This policy covers all users who use the www.fractaltelecom.co.uk website.

The website is operated by Fractal Telecom Services Ltd. We are committed to protecting your privacy when you are using our online services. To protect your privacy, we apply rules which you can read about below.

1. - Notice

During our service provision process, we ask for personal information which both identifies you and enables us to communicate with you.

We may use the information you provide only for the following purposes:

  • Provide the goods/services ordered or requested by you
  • To send you newsletters and details of offers and promotions
  • To improve the content, design and layout of the our website
  • To perform other such general marketing and promotional activities focused on our products.
  • for investigation of fraudulent or suspected fraudulent activities

This privacy policy only covers the website at http://www.fractaltelecom.co.uk and sunbsidiary websites of Fractal Telecom. Other links within this site to other websites or framed third party sites within fractaltelecom.co.uk are not covered by this policy. We may retain and continue to use your personal information for a period after you cease being a registered user. We do not share this information with any other organisation except for the purposes of delivering the services and products that you have requested.

2. - Consent and Choice

By completing the order process, you accept the Terms and Conditions described and consent to our using your information accordingly.

3. - Security

We have taken appropriate measures to ensure that your personal information is not unlawfully accessed or processed. Fractal Telecom uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers. We treat your data as an asset that must be protected against loss and unauthorized access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure. We employ many different security techniques to protect such data from unauthorised access by users inside and outside the company. We are obliged to retain personal details in order to execute our statutory reporting requirements for 6 years as described in section 6 below.

4. - Cookies

Our website may create cookies on your machine containing session and state information or information about services that you are progressing or may be intending to make. This allows you to restart a session for up to 7 days. The information within this cookie does not include personal or financial information. Our website may require cookies to be allowed in your browser to permit creation and to allow features and actions on the site to work without restriction. If you disable cookies, features and actions that will be reduced in functionality or disabled altogether.

Information on how to block cookies can normally be found within the help features of your browser.

Information can also be found on the main browser websites - for example

http://www.microsoft.com/ie (Internet Explorer)

http://www.opera.com/ (Opera) and

http://channels.netscape.com/ns/browsers/default.jsp (Netscape).

5. - Transfer of information

We will not be transferring your personal information outside of the European Economic Area unless otherwise specifically advised.

6. - Deletion of your Personal Data

We are unable to delete your account information containing your personal information for a period of 6 years from the date of your last interaction with us (this could be a sales transaction, a return, or some other interaction with us via our Customer Services team, our online tools or by any other means). This is because we may need to access historical information for business reporting purposes.

Need further information?

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to stop using your information in any way, please write to:

Customer Services
Fractal Telecom Services Ltd.
2, Tressell Way
LEICESTER
LE3 3RA

If you have any questions relating to privacy, please send them to this address.

7. - Changes to this policy

We may change or amend this Privacy Policy at any time and without notice. If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Continued use of our website after implementation of of any changes implies acceptance of our terms and conditions and of this Privacy Policy.