Carrier Pre-selection - How it works
Carrier Pre-Select (CPS) is a service allowing you to route your outgoing calls over our network. This gives you access to competitive call rates and a wide range of services. Its simple to change over, we manage all the processes for you and there's no need to change your phone numbers.
Like many businesses, you may be paying too much for telephone calls. If you are already with BT then we know we can provide you with cheaper telephone calls and clearer billing so you can see exactly what you're spending.
It's hard to predict the savings in percentage terms, but we feel with the benefit of fully itemised call charges and clearer billing you will see the savings on each bill.
Our competitors often show savings on individual call types, but not the total cost. We don't because everyone's calling profile is different, what we can say is that we expect to save you around 22 - 25% using our service when compared to BT tariffs .
Who's it for?
CPS is suitable for anyone with BT lines who wishes to access better value call rates over our network using a simple implementation process with no service interruption.
Benefit to your business
You save money on all calls including international. You don't need to invest money in hardware or infrastructure, and with the steady decline in the cost of the switched minute even IP based alternatives are not looking that attractive in terms of cost efficiency.
Provising cheaper call rates is just one part of our business, we strive to ensure you get excellent customer service, which is why we try so hard to take the time to understand your business.
What it does
Whenever you pick up the telephone to make a call, CPS automatically routes the call away from the BT network to our network provider. The call is carried to it's destination and passed back into the BT network to connect with the person you've called. From a user perspective there is no difference to the handling of the call, and the time it takes to make one, except perhaps for the cost.
There is no installation or programming of equipment required and you don't have to dial a code to activate the service. This means there is more efficient routing of calls to our network maximising the savings that you make.
How it works
Simply fill in the online form, print off the paper copy or just give us a call and we'll fill it in for you. Application will be made to transfer the service to us, away from your existing provider even if it's BT, following an industry standadrd procedure. It takes a full 14 days for the changes to occur, during that time both the losing provider and ourselves will write to you. Your existing provider will probably want to retain your business and ask you to stay and we'll write to you to welcome as a new customer. You have the right to cancel without penalty at any point within the transfer window.
From the day of transfer all calls made by you will be routed and charged for by Fractal Telecom, you do not need to anything to your equipment. There is no interruption to your service while you change supplier and you are able to keep your existing telephone numbers.
If at any time you want to override the service and route your calls back to BT you can do this by dialling 1280.
Need further information?
If you interested in the service we offer but don't want to commit to anything yet, or would simply like more details please contact us using the online contact form to arrange an informal discussion. Please click here to arrange a meeting or to request a call back.